Voice Conversational Agents: A Value Sensitive Approach

Author	Taryn Bipat
Year	2018
Abstract	Voice activated artificial agents are becoming increasingly prominent in homes across the globe. There has been much research on the natural anthropomorphization of embodied conversational agents but we are interested to what degree this happens to non-embodied conversational agents. In this study, we take on a value sensitive design approach to understand key values, value tensions, benefits and harms surrounding the interactions of Amazon Alexa. We analyzed product reviews, online forums and conducted stakeholder interviews to be able to understand to what degree users have anthropomorphized this new technology. The results of this study show that the natural anthropomorphization designed by Alexa is not reflected in the ideas and opinions of Alexa stakeholders. We also open up four different design spaces for future implications of this device.
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Keywords	Amazon Alexa, human-robotic relationship, anthropomorphism, Value Sensitive Design, conversational agents, artificial intelligence, voice agents, social response to technology

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Studies

	Beteiligte Personen	Studienbeschreibung	Link	Studienzeitraum	Forschungsgebiet
Voice conversational agents - study	Julian Hocker	In this quarter project we analyzed how people think about their voice conversational agents, in this case the Amazon Alexa			Information Science

Research data

	Eindeutiger Identifier	Forschungsgebiet	Erhebungsverfahren	Erhebungsinstrument	Sampling	Erhebungszeitraum
Coding Schema for Voice Conversational agents		Information Science

Coding schemas

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• Research data for Voice Conversational Agents