Coding Schema for Voice Conversational agents: Unterschied zwischen den Versionen
Aus Quali-ontology
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|Research questions=How do consumer’s use the echo? Were expectations of using the Echo met? What terminology do consumers use to address the Alexa and the Echo? | |Research questions=How do consumer’s use the echo? Were expectations of using the Echo met? What terminology do consumers use to address the Alexa and the Echo? | ||
|Method=Coding of the data with pre-defined and refined coding schema | |Method=Coding of the data with pre-defined and refined coding schema | ||
| − | |Theoretical background=Coding Schema based on [[Coding schema for Hardware Companions]] | + | |Theoretical background=Coding Schema based on [[Coding schema for Hardware Companions]]; Value Sensitive Design (VSD) methods. |
| − | |Process of creation=The coding | + | |Process of creation=A code book was produced using the pilot data. This code book included explanations on how to code this corpus of data and the characteristics of each code that could be found in the qualitative data After the generation of the code book, the systematic codes were used to analyze the remainder of the verified product reviews. The coding was fixed in order to get correct percentages if a user used the same code multiple times. Many of the posts included more than one code and were coded accordingly so that each code was only counted once per participant. |
|Dimensionalization and coding cycles=The codes from [[Coding schema for Hardware Companions]] was adopted to the needs of the study. | |Dimensionalization and coding cycles=The codes from [[Coding schema for Hardware Companions]] was adopted to the needs of the study. | ||
|Date=2018 | |Date=2018 | ||
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[[Process::Alexa]] | [[Process::Alexa]] | ||
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Aktuelle Version vom 30. September 2020, 08:02 Uhr
| Author | Taryn Bipat |
|---|---|
| Research questions | How do consumer’s use the echo? Were expectations of using the Echo met? What terminology do consumers use to address the Alexa and the Echo? |
| Method | Coding of the data with pre-defined and refined coding schema |
| Theoretical background | [[Theoretischer Hintergrund::Coding Schema based on Coding schema for Hardware Companions; Value Sensitive Design (VSD) methods.]] |
| Process of creation | A code book was produced using the pilot data. This code book included explanations on how to code this corpus of data and the characteristics of each code that could be found in the qualitative data After the generation of the code book, the systematic codes were used to analyze the remainder of the verified product reviews. The coding was fixed in order to get correct percentages if a user used the same code multiple times. Many of the posts included more than one code and were coded accordingly so that each code was only counted once per participant. |
| Dimensionalization and coding cycles | [[Dimensionalisierung::The codes from Coding schema for Hardware Companions was adopted to the needs of the study.]] |
| Date | 2018 |
| Research area | Information Science |
| Inter-coder-reliability | 85% |
| Keywords | |
| Visualizations | |
| Software | Atlas TI |
| Coding schema | Datei:Codes.xml |
| Project data | Datei:Codes.xml |
| Research data | Research data for Voice Conversational Agents |
| Publication | Voice Conversational Agents: A Value Sensitive Approach |
| Study | Voice conversational agents - study |
Das Erstellen von Grafikbildern erfordert Hochladerechte.
black: Subcode of
| Definition | Example | Subcode of | |
|---|---|---|---|
| Other - Biological | Gives Alexa any other human traits that does not to seem to fit into any other human traits category | Biological | |
| Personality | Are they describing the personality of Alexa? Is the device funny, sassy, etc.. | I love speaking to Alexa, she is so funny. Sometimes she makes some snark remarks that I do not expect. | Biological |
| Anthropomorphization | Are users attributing human characteristics to Alexa, especially in the way they address Alexa. Do they call the device her/she versus it/device/thing. (only what they are calling Alexa) Always have a code. Every line of code should have an antrophomorphization code. | Y: Alexa is overrated and she doesn't know anything you have to constantly repeat yourself. N: Gave this as a gift hopefully they are enjoying it. Y/N: I love playing with this device, she is so funny. | Biological |
| Non-verbal Communication | The light at the top of the device, shutting down instead of giving a response. | Some times I know Alexa is responding to me or thinking about how to respond because the light at the top will be flashing. | Communication |
| Reciprocal Communication | Any other issues or situations where the owners have conversations with Alexa. | We do have words; from time to time when I ask a simple question and get "I don't have an answer to that" or simple verbiage. After perhaps the third time of rephrasing the question, i may get the right answer. | Communication |
| Alexa as Friend | Considers Alexa a friend | Alexa is my new bestie. | Companionship |
| Alexa as Family Member | Considers Alexa as part of the family | Had the Echo and Alexa in our lives almost a year now and she's like a member if the family. | Companionship |
| Missing Alexa's company | The person using Alexa feels the absent of the device when they are not using it | When I am away from my home, I forget that Alexa is not there and I still try to talk to her | Companionship |
| Person to Alexa | Alexa is having these feelings or at least the human thinks alexa feels this way | Sometimes I think Alexa hates me. | Emotional Connection |
| Alexa to Person | Keywords: Love, Hate, etc… (human feelings that person feels toward alexa | I love Alexa. I do struggle with her understanding me sometimes. | Emotional Connection |
| Person interfering agency | Does the person give agency and/or intentions to Alexa? Does the person give her new jobs or abilities, specifically things that she is not already designed to do? | Maybe Alexa will find my husband another wife. | Mental States |
| Listening | Explicitly mentions that Alexa is hearing or listening to the owner. Keywords: hear, listen, eavesdropping | Once, you say Alexa, do xyz... she just does it and says OK.. But then she stops listening until you say Alexa again. It would be nice if she would continue listening to see if you ask something else. | Mental States |
| Has Intelligence | Refers to Alexa having the ability to learn, having knowledge or being able to understand | Amazon lies this thing doesnt learn or evolve or adapt to your repeated uses. Had it over a year and it hasnt learned anytw and cant identify all the music I own when I request it to be played. Alexia is fast and a smart responding virtual assistant. | Mental States |
| Companionship | Root | ||
| Communication | Root | ||
| Mental States | Root | ||
| Emotional Connection | Root | ||
| Biological | Root | ||
| Technical | Root | ||
| Connectivitity | Blueooth and WiFi issues. Alexa connecting to any external devices (smart home applications) | My only complaint is that it does not connect to Bluetooth speakers. It's amazing to tell the Echo to shut of my Hue Lights. | Technical |
| Other - Technical | Amazon Prime - usually need prime to be able to use the Echo | Amazon prime added my previously purchased PINK FLOYD CD/DVD to my Prime playlist! | Technical |
| Hardware | The echo may be compared to speakers. Someone is discussing anything related to hardware including charging and battery related issues. | Not perfect--doesn't always hear, doesn't always get it right, doesn't have all the functionality I'd like, and frankly the speakers are a little too weak at the high end. | Technical |
| Skills | These are the skills that any one can create for Alexa. There are thousands of them and you have to connect a skill, in order for you to do different things with the device. | Some things you can simply ask Alexa such as the extended weather forecast or to play music, etc. But when it comes to playing a game or asking for a minute meditation, or wanting to know what wine to have with prime rib, you can't just simply ask her. You have to remember the name of the skill and how to ask it or she will not respond. For example, first you enable the skill in your app - very easy. | Technical |
